Q: Do you recommend employee training every two years?
A: Do you recommend that your patients see you every two years? Brush their teeth every two years? Pay their bill every two years? My answer is NO!
Employee training is to inform, educate and develop skills. Based on my experiences 95% of dentistry should be conducting employee training four times a year – minimum!
Taking notes during a seminar is being an “Active Learner”, not taking notes and just sitting and staring is be a “Corpus”
Q: With your service do you offer any type of guarantee that you will pay OSHA fines if we are inspected and cited?
A: Do you offer your patients a guarantee while under your care they will not get cavities, infections, etc?, the answer is “NO”.
I do not provide worthless gimmicks or promises I provide solid service and my track record will back that up. There are plenty of consultants and compliance service companies that offer a “we pay the OSHA fines” guarantees and there are plenty of dentists that had bough into the gimmick only to find out the hard way it was just Bull Shit.
Here are some things to keep in mind,
As P.T. Barnum once said, “There’s a Sucker Born Every Minute”.
A standard is the mark of consistency, without consistency in cross contamination prevention patients are safe some of the time but not all of the time. Is your employees on the same page when it comes to the standard for cross contamination prevention?
In 2010 99% of the dental offices I came in contact with the employees were using surface disinfectants incorrectly and 96% of those employees never read the label instructions of the product. Contaminated room anyone?
If you can’t read or follow instructions on a label or take the responsibility to do so maybe you should be working as a Walmart Greeter before you cross contaminate a patient or two!
A new year means new changes and updates so you need to make sure that compliance is current. Here is a little checklist you can use,
This would be the perfect time to give the office a good cleaning. Throw away stuff that you are not using and reduce clutter as much as you can.
If dental offices continue doing the minimum in employee training, minimum in infection control and minimum in patient safety standards, they will end up with the maximum of having no patients! Being cheap in the areas of patient safety is the kiss of death for dental offices, it’s the sign “We will be going out of business”
Dentist are always complaining about the cost of compliance. I find this very strange since 98% of the offices I evaluated are not compliant and presented a high risk to both employees and patients! Where are they spending the compliance money?
I had the privilege of presenting a seminar to the clients of Henry Schein Dental, topic “Dental Practice Act”. The seminar was held at their new facility located at 3900 Atherton Rd, Suite 100, Rocklin, CA. Great turn out and support, the Henry Schein team was fantastic!
Q: What type of dentist uses your service?
A: The dentist who puts the safety of both patients and employees ahead of profits. The dentist who is proactive when it comes to infection control. The dentist who sees value in yearly employee training. The dentist who’s standard is delivering the highest quality of care and the highest level of safety. Unfortunately only a very small percentage of dentists fit the profile!