Tag Archive for the 'OSHA Courses' Tag

We Pay OSHA Fines BS

Q: With your service do you offer any type of guarantee that you will pay OSHA fines if we are inspected and cited?

A: Do you offer your patients a guarantee while under your care they will not get cavities, infections, etc?, the answer is “NO”.

I do not provide worthless gimmicks or promises I provide solid service and my track record will back that up. There are plenty of consultants and compliance service companies that offer a “we pay the OSHA fines” guarantees and there are plenty of dentists that had bough into the gimmick only to find out the hard way it was just Bull Shit.

Here are some things to keep in mind,

  1. Ask for a blank contract and have your attorney read it over, do not take the salesperson’s word.
  2. If the guarantees is for OSHA fines what about citations and fines from the other agencies that will be inspecting your office?
  3. What proof can the consultant or company provide you that can show they are in the financial position to pay the fines.
  4. If the guarantee is underwritten as part of an E&O insurance policy, can they provide you with a coverage binder naming you as insured?
  5. OSHA fines will be issued to you and not to your consultant or the compliance service company, you are 100% responsible to pay the fines in a timely manner.
  6. OSHA inspectors are not required to talk to consultants before conducting an inspection.
  7. OSHA and most agencies do not give you advance notice before conducting an inspection.
  8. Bottom line – doesn’t the guarantee sound to good to be true? (this is where your gut instinct and common sense should kick in)

As P.T. Barnum once said, “There’s a Sucker Born Every Minute”.

New Year Checklist

A new year means new changes and updates so you need to make sure that compliance is current. Here is a little checklist you can use,

  • Employee Handbook current.
  • Compliance Manual current.
  • Medical Emergency Kit current.
  • Employees reviewed compliance manual.
  • Employees reviewed HIPAA policies and guidelines.
  • Employee professional licenses and CPR cards current.
  • Computer software updates and revisions have been installed.
  • Current Worker’s Compensation Insurance information is posted.
  • Expiration dates on all medications and anesthetics have been checked.
  • Date scheduled for annual HIPAA and patient information security training.
  • Contact your malpractice insurance company to see if there are new consent forms or health history form you need to be using.
  • Date scheduled for annual Bloodborne Pathogens Standard training which OSHA requires employers to provide to all employees.
  • Labor posters both Federal and State are for the current year. Labor posters can be purchased at any local office supply retailer like Staples, Office Depot, Office Max, etc.

This would be the perfect time to give the office a good cleaning. Throw away stuff that you are not using and reduce clutter as much as you can.

Costly Compliance

Dentist are always complaining about the cost of compliance. I find this very strange since 98% of the offices I evaluated are not compliant and presented a high risk to both employees and patients! Where are they spending the compliance money?

OSHA Training is Not!

If you received “OSHA” training, you only received five percent of the needed information to be compliant and reduce risk to yourself and patients. OSHA training is not,

  • The Dental Practice Act
  • Sterilization
  • Patient Safety
  • Dental Board Infection Control
  • HIPAA
  • Radiation Safety
  • Environmental Heath Management
  • Human Recourses

Dental Professionals must look beyond the “OSHA mentality” and take responsibility to find out what they need in order to be competent in their duties. They also need to change their mindset from doing only the minimum to adding value in everything they do.

Dental Compliance – Beyond OSHA

It is amazing how often I am asked “What’s new with OSHA?  When the question should be “What’s new with Dental Compliance?”

Why?  its simple; Dental Offices are regulated by more than OSHA, depending on the county and city your practice is located in; it can be as many as seven agencies!

However, if you look beyond your OSHA training and gain an understanding of the compliance makeup you will also gain an appreciation that compliance regulation is an essential part of your business operations, both in growing your practice and maintaining your practice, not to mention reducing financial risk. Today compliance has taken on a whole new meaning, it is no longer a back office issue; it is a “total” practice philosophy.  Compliance is good – good for the staff, good for the patient and good for the practice.  So think “Dental Compliance” and not just OSHA.


Dental Compliance – Employee Training

Training is a process that improves knowledge and skills and information is the key ingredient for all training. Information must be current, specific to the job, presented by a qualified instructor and conducted yearly. Reducing employee training or looking to cut training costs by doing it yourself is ludicrous. Investing in employee training will payoff many times over and it is a critical element for a Patient Compliant office!

Dental Compliance – Who to Listen to?

When it comes to dental compliance do you listen to those who know or do you listen to those who sell?

When choosing a seminar or compliance service you should select on the bases of getting quality how-to information from an expert, the kind of information and expertise that produces results and moves your office forward. Stop listening to those who sell gimmicks and produce nothing but BS.  This choice will cost you many times over in fines, citations, and litigation. Remember these two life teachings – “if it sounds too good to be true, it isn’t” and “you get what you paid for”

Dental Compliance – Do Hygienists Need Training?

Q: Should my hygienists attend your seminar, they feel it is unnecessary since they get OSHA training at their other office they work at.

A: I wonder what your hygienists tell the employer at the other office they work at???

There is a lot more to dental compliance than OSHA, in my seminar OSHA is only 5% of the material I present.. I am amazed why dentist leave out key employees in meetings, trainings or seminars then think their office is compliant and everyone is on the same page as a “team”. I am also amazed why dentists allow their hygienists to refuse to follow policies & procedures or do things their way – are they not EMPLOYEES and are you not the EMPLOYER, get it?

Hygienists, why do you feel that you are above everyone else in the office and that there is nothing new to learn because you have infinite intelligence? How do you expect to contribute to the standard of the office and be a team player when you are not even close to being on the right page?

Now before I start getting a ton of hate email let me clear something up, my comments ARE NOT directed to ALL hygienists, I have worked with some of the greatest hygienists in the profession, these people in my mind are TRUE healthcare professionals of the highest caliber, they know who they are and they make-up only 2% of the hygienists population.

Bottom line, in order to be a Patient Compliant office that provides “Excellence in Patient Safety and Infection Control” every member of the team MUST be pulling in the same direction. Every member must add value to what they do, be able to teach others by example and themselves be teachable.

Dental Compliance – Failed Inspection

I am very busy working with new clients who had requested my services because their practice was inspected by OSHA or the Dental Board and the results were not favorable.  In the process of bringing these dental offices into compliance I discovered something they all had in common, they all had some type of compliance services or product which they relied on but apparently failed.  Here is the list,

  1. Online OSHA training
  2. OSHA training videos
  3. OSHA monthly newsletter service
  4. Attend dental associations seminars & conventions
  5. OSHA training provided by a dental supply representative
  6. OSHA training provided by their waste management company
  7. Compliance Manuals which they download from a dental association
  8. Compliance Manuals provided by their waste management company
  9. Service from compliance service companies who guaranteed to pay any fines

Dental compliance training is a hands-on, show me learning process that should be conducted in your office by an expert.

OSHA – Compliance Coordinator

97% of the people who have been put in charge of OSHA compliance for their dental office feel they do not have the knowledge and experience to do the job. Doctors are you expecting any results?