Keep current on the latest information relating to the business of dentistry by receiving Tom's FREE monthly newsletter. Each issue will cover a variety of topics, ranging from professional development to risk mitigation, from technology to becoming an "Exceptional Dental Office" and everything in between. Just enter your name and email address below.

x
* indicates required

Exceptional Dental Offices Are Awesome!

YES – Exceptional Dental Offices Are Awesome!

The management and staff of Exceptional Dental Offices, subscribes to “Patient Safety and Service First” and the methodology for achieving “Patient Compliant”. 

What is Patient Safety and Service First?

Establishing and maintaining a patient safety and service standard that far exceeds the industry and government standards. Many whom embrace mediocrity will think it is unnecessary and is “overkill”, but to a few dental offices, patient safety and service is paramount, not an option.

What is Patient Compliant?

The standard of the office must be to deliver to every patient the highest quality of care, at the highest level of safety and service, no matter what it takes or no matter what the cost. This means surpassing the requirements that are set by government agencies like Consumer Affairs, Dental Board, the Centers for Disease Control and Prevention, the Department of Health Services and OSHA. The attitude of management and the staff is to keep moving the bar higher and never, never, never settle for less!

Commitment to “Excellence” means that management and staff fosters a burning desire to add value in everything they do and focus only on results. They have the willingness to become experts in the prevention of cross contamination and accept that their success is their responsibility.

Make no mistake, dentistry is healthcare and with potential exposure to diseases like Ebola, Measles, Hepatitis, Tuberculosis, Methicillin Resistant Staphylococcus Aureus and H1N1 Flu, just to name a few, there is no room for amateurs. Today, dental professionals must know more in order to do more, therefore are committed to ongoing education and skill development. They recognize that they must invest in themselves in order to help others. They never lose sight of the “Why” they do what they do – “for the patient”.

Exceptional Dental Offices Can Prove it!

Only 2% of dental offices “Talk-the-Talk and Walk-the-Walk”, they are the few that can make the claim of being “Patient Compliant”, meaning safer for patients. It’s Patient Safety and Service that you can see!

The dental offices that are listed, must qualify by engaging in active learning, yearly training and pass yearly onsite evaluation. It takes hard work, dedication and commitment to become an Exceptional Dental Office.

Exceptional Dental Office or Nothing 

I have an advantage, I work with the management and staff of these offices, helping to guide them to a level far above government regulations and requirements. I personally witness their hard work and solid dedication to being the “Best”. When it comes to safety and service, I cut no slack, in my mind you either make it or you don’t. Therefore, the offices on my “Exceptional Dental Offices” list, are the dental offices where I myself would go to for dental healthcare. So if an office drops their standard, I drop them from the list!!

Tom Terry

 

To find an “Exceptional Dental Office” in your city – Just go to “Categories” at the upper right side of this page, pull down the menu and then locate your city.

Attention Patients – if your dental office is listed your comments are welcomed. Look for the “Leave A Reply Box” just below your dentist’s listing, enter your comments and click the “Submit Comment” button  – it’s that easy!!

Attention Dentists – want to become an Exceptional Dental Office and be listed on this site? Send me an email: tom@tomterryseminars.com

 

The dental offices that are listed, have passed patient safety and service requirements that exceeds both industry and government standards. It is based upon the dedication to excellence in patient care, safety and service that these offices are listed as “Exceptional Dental Offices” and not because of any form of compensation. 

 

Donald DiTullio, DDS

General & Cosmetic Dentistry – located at 20445 Prospect Rd., Suite 2, San Jose, CA 95129, Phone: 408.996.2323

Dr. DiTullio and his team of Dental Professionals, are dedicated to maintaining a high safety standard, “Excellence in Patient Safety and Infection Control” is paramount and the foundation of this office!

 

Tanner and Reichhold Orthodontics

Family Orthodontics – located at 2991 Treat Blvd., Suite F, Concord CA, 94518, Phone: 925.689.4790

Dr. Stephen Tanner, Dr. Gary Reichhold and their team of Dental Professionals, knows no limits when it comes to establishing and maintaining a high patient safety standard. “Excellence in Patient Safety and Infection Control” is the foundation of this office!

Visit their website: www.trortho.com

Ingrid Arden, DDS

Restorative Dentistry – located at 3349 17th Street, San Francisco, CA 94110, Phone: 415.861.9000

Dr. Arden and her team of Dental Professionals, are dedicated to providing their patients a “Patient Compliant” facility. “Excellence in Patient Safety and Infection Control” is both the foundation and day-to-day standard of this office!!

Visit their website: www.ardendds.com

James G. Gregory, DDS

General Dentistry – 490 Post St., Suite 323, San Francisco, CA  94108, Phone: 415-986-1020

Dr. Gregory and his team of Dental Professionals, are dedicated to providing their patients a high safety standard. “Excellence in Patient Safety and Infection Control” is the foundation of this office.

Visit their site: James G. Gregory, DDS

Exceptional Training – Exceptional Employees

From OSHA to Patient Safety and everything in between, why dental offices fail regulatory inspections is mainly due to the lack of employee training. Here is a common scenario – employees comes to work and do their jobs, however if they are not engaged in active learning outside of work, which will help them stay current in their career, they become trapped in the daily routine mindset. This means they become more outdated as the profession changes. It won’t be long with this scenario, for a dental office to fall well below the minimum compliance requirements, resulting in the workplace becoming unsafe for both employees and patients.

Employers must keep this in mind – 82% of the tasks needed to run their business successfully is the responsibility of the employees. In other words, employees have a greater impact, good or bad, on the day-to-day operation and over all successes of the business, more than the employer.

So it is critical that employers know if their employees are competent to do their jobs and are keeping up with changes in their responsibilities. Here are a few suggestions there will improve the compliance standard for your office,

Revise Policies & Procedures
Every year take a look at your office policies and procedures, especially the sections that deal with employee safety, patient safety and patient service. Revise based on new changes and then introduce the changes to your team in a training session. The value of policies & procedures is when employees knows them, adhere to them and management enforces them. I know, nobody wants to be a bad boss, but without application and enforcement, policies & procedure are worthless.

Review Regulatory Requirements
Posting a copy of regulations on a wall does not make employees or the business compliant, it takes the obtainment and the application of knowledge. This means employees must know the requirements and do what is required as the minimum. Employees should read and review regulatory requirements yearly or when new changes are made, whichever occurs first.

New Employee Orientation 
Don’t assume new hires will do exactly what you expect them to do. Take the first ten days of their employment and assign an experience employee to them as a mentor and observer. Putting the time in the beginning will payoff in the end.

Instill Product Knowledge
Make it mandatory that employees read the labels on products before using them. This should be a no-brainer, instead this is one of the most common violations found during inspections. Reading labels before using the product reduces risks and injuries while improving results.

Instill PPE Knowledge
Employees should know everything about their Personal Protective Equipment, especially the fitting and limitations. Most manufactures provide information and instructions on the proper use of the PPE, this ensures maximum safety for the employee.

Foster a Team Mindset
If they are an employee, they are a member of the team. Therefore all team members must attend meetings and training sessions. It is impossible to move the business to higher standards without the full support of the team.

Foster Active Communications
Communications is the glue that holds standards and results together. The more you and your employees communicate, the stronger the team will be. Commit to morning huddles and weekly power meetings, encourage critical focus on employee safety, patient safety and patient service.

Look at employee training as an investment with endless returns. Well trained employees have a huge effect on all facets of the business, including generating revenue, increasing profitability and reducing risk.

Kenneth B. Hashimoto, DMD

Family Dentistry – located at 7210 South Land Park Dr., Suite B, Sacramento, CA 95831, Phon: 916.393.2231

Dr. Hashimoto and his team of Dental Professionals, are dedicated to providing their patients a high safety standard. “Excellence in Patient Safety and Infection Control” is the foundation of this office!

Visit their website: Kenneth B. Hashimoto, DMD

 

Julia Lee, DDS

Dental Implant and Aesthetics Center – located at 2211 Olympic Blvd., Walnut Creek CA., 94595, Phone: 925.930.8488

Dr. Julia Lee and her team of Dental Professionals, work hard at providing their patients a “Patient Compliant” facility.  “Excellence in Patient Safety and Infection Control” is both the foundation and the day-to-day standard for this office!

Visit Dr. Lee’s website: www.julialeedds.com

 

Sutter Terrace Dental Group

Children & Adults General Dentistry, Cosmetic Dentistry and Dental Implants – located at 3001 P Street, Suite A, Sacramento CA, 95816, Phone: 916.736.6757

The team of Dental Professionals at Sutter Terrace Dental Group, work very hard to maintain a Patient Compliant office. “Excellence in Patient Safety and Infection Control” is the foundation of this fine office!

Visit their website: www.sutterterracedental.com

Pediatric Dentistry of Pleasant Hill

Pediatric Dentistry – located at 2710 Pleasant Hill Rd., Pleasant Hill CA, 94523, 925.947.1188

Dr. Amybeth Harmon and her team of Dental Professionals, knows how to maintain a fun and Patient Compliant office. “Excellence in Patient Safety and Infection Control” is paramount in this office!

Visit their website: www.phkidsdentist.com

 

This office has passed patient safety requirements that exceeds government standards. It is based upon the dedication to excellence in patient care, safety and service that this office is listed as an “Exceptional Dental Office” and not because of compensation. 

 

Jeffery S. Webb, DDS & Ashley Harrison, DDS

Family and General Dentistry – 2750 North Texas St., Suite 360, Fairfield, CA  94533, Ph 707.422.8282

Dr. Webb, Dr. Harrison and their Professional Dental Team do what it takes to establish and maintain a Patient Compliant office. “Excellence in Patient Safety and Infection Control” is paramount and the day-to-day standard of the office!

Visit Dr. Webb’s website: www.jefferyswebbdds.com

James Block Dentistry

General Dentistry – located at 1895 Mowry Ave., Suite 115, Fremont CA, 94538, Phone: 510.793.0801

Dr. Block and his team of Dental Professionals are dedicated to maintaining a “Patient Compliant” facility. “Excellence in Patient Safety and Infection Control” is the day-to-day standard of this office!

Visit their website: www.jamesblockdentistry.com

Dental & Holistic Health

A Holistic Approach to Family Dentistry – located at 2525 K Street, Suite 305, Sacramento, CA 95816, 916.329.3400

Dr. Jeanette Okazaki and her team of Dental Professionals, are dedicated to providing their patients a “Patient Compliant” facility. “Excellence in Patient Safety and Infection Control” is paramount in this office!

Visit their website: www.dentalandholistichealth.com

 

Thomas E. Toolson, DDS

Family Dentistry – located at 1325 Oliver Rd., Fairfield CA, 94534, Phone: 707.427.3113

Dr. Toolson, Dr. Reyes and their team of Dental Professionals, are dedicated to providing their patients a “Patient Compliant” facility. “Excellence in Patient Safety and Infection Control” is both the foundation and the day-to-day standard of this office!

Visit their website:http: www.toolsonfamilydentistry.com 

 

 

 

Wheeler Orthodontics

Orthodontics – Located at 4568 Feather River Dr., Suite D, Stockton CA, 95219, Phone: 209.951.0151

Dr. Cameron Wheeler and his Professional Dental Team, knows what to do to maintain a Patient Compliant office. “Excellence in Patient Safety and Infection Control” is the foundation of this office!

Visit their website: Wheeler Orthodontics

HMF Family Dentistry

Cosmetic and General Dentistry – located at 11230 Gold River Express Dr., Gold River CA, 95670, Phone: 916.852.7660

Dr. Hector Fernandez and his team of Dental Professionals, work hard to maintain a Patient Compliant office. “Excellence in Patient Safety and Infection Control” is the foundation of this office.

Visit HMF Family Dentistry’s website:http: www.hmfdentistry.com

G. Curtis Croft, DDS, Inc.

Family & Cosmetic Dentistry – located at 118 Natoma St., Folsom CA, 95630, Phone: 916.985.3571

Dr. Croft and his team of Dental Professionals does what it takes to maintain a Patient Compliant standard. “Excellence in Patient Safety and Infection Control” is the foundation of this office!

Visit Dr. Croft’s website: www.croftfamilydental.com

 

Ronald A. Nakano, DDS

General Dentistry – located at 785 Kiely Blvd., Santa Clara CA, 95051, Phone: 408.248.0168

“Excellence in Patient Safety and Infection Control” is the foundation of this office. Dr. Nakano and his team of Dental Professionals, are dedicated to providing a “Patient Compliant” facility to their patients.

Visit their website: www.ronaldnakanodds.com

 

Mt. Pleasant Dental Care

General & Cosmetic Dentistry – located at 3068 Story Rd., San Jose, CA 95127, Phone: 408.259.0458

Dr. Emilia Croy and her team of Dental Professionals, are dedicated to providing their patients a Patient Compliant office. “Excellence in Patient Safety and Infection Control” is the foundation of this fine office!

Visit their website: www.mountpleasantdentalcare.com

 

Thomas L. Cane, DDS

General Dentistry – located at 1206 The Alameda, Berkeley, CA 94709, Phone: 501.525.7521

Dr. Thomas Cane, Dr. Katherine Quist and their team of Dental Professionals, work hard to provide their patients a “Patient Compliant” facility. “Excellence in Patient Safety and Infection Control” is the foundation of this office!

 

Kendall D. Homer, DMD

General Dentistry – located at 9216 Kiefer Blvd., Suite 5, Sacramento CA, 95826, Phone: 916.363.9171

Dr. Kendall Homer, Dr. Eric Grove and their team of Dental Professionals are dedicated to maintaining a Patient Compliant facility. “Excellence in Patient Safety and Infection Control” is both foundation and the day-to-day standard for this office!

Visit their website: www.rosemontfamilydentalcare.com